Overview
Researchers discovered three critical vulnerabilities in SimpleHelp remote access software that enable unauthorized access and system compromise. The flaws, with CVSS scores ranging from 7.2 to 8.8, affect multiple versions and have been patched in recent releases
Whom it may concern
- IT administrators managing SimpleHelp installations
- Security teams responsible for remote access tools
- Organizations using SimpleHelp versions prior to 5.3.9, 5.4.10, and 5.5.8
Key Findings
- Unauthenticated path traversal vulnerability (CVE-2024-57727) enables theft of admin credentials
- Arbitrary file upload flaw (CVE-2024-57728) allows remote code execution
- Privilege escalation vulnerability (CVE-2024-57726) enables unauthorized admin access
Risk Analysis
- Probability: High - Vulnerabilities are easily exploitable
- Impact: Critical - Complete system compromise possible
- Attack Chain: Credential theft → privilege escalation → remote code execution
- Exposure Window: Patches available since January 13, 2025
Action Items
- Update to latest SimpleHelp versions immediately
- Change administrator and technician passwords
- Implement IP-based access restrictions
- Review system logs for unauthorized access attempts
Sources
- [The Hacker News](https://thehackernews.com/2025/01/critical-simplehelp-flaws-allow-file.html)
